Hotel Casona Quetzal
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Petfriendly Policy

REGULATIONS FOR DOG ENTRY TO HOTEL CASONA QUETZAL

To enjoy our pet-friendly option, all the criteria described here must be met without exception:

  1. Reservation: Make a reservation through our website Home , indicating that you wish to bring your dog (maximum 15 kg or small breed/size), considering that we only allow one pet per room.

  2. Confirmation: Wait to receive your reservation confirmation by email authorizing your pet’s entry to the facilities.

  3. Documentation: Upon arrival, present your updated vaccination record (valid for a maximum of seven months prior to the visit), collar, leash, and muzzle (only if necessary); otherwise, your pet will not be allowed in.

  4. Identification: It is essential that your pet wears a clear identification tag.

  5. Letter of Responsibility: Sign a letter guaranteeing payment via credit card in case the dog causes damage to hotel facilities and/or third-party belongings.

  6. Owner Responsibilities:

  • Agree to the room assigned by the hotel.

  • Ensure the pet does not disturb the peace and safety of other guests or dogs.

  • Keep and walk the pet only in designated areas and under constant adult supervision.

  • Walk on a leash and muzzle only if necessary.

  • Bring all necessary accessories, as we do not leashes or toys for sale or loan.

  • Pick up pet feces and dispose of them in the designated containers.

  • Never leave the pet alone in the car or room.

  • Ensure the pet is clean before check-in.

  • Ask the reception staff for information about the areas designated for your stay, marked with the pet-friendly icon.

  1. Disclaimer: The hotel disclaims all liability for illness, loss, or death of your pet.

  2. Complaints or Non-Compliance: In the event of complaints from other guests or non-compliance with these rules, management may request that the dog be removed from the property within 24 hours of notification.

  3. Accidents: If the pet bites a person or another dog, the owner will be responsible for accompanying them to the hospital, bringing the aggressor’s vaccination record, covering 100% of the medical expenses, and removing the animal from the premises within a maximum of 24 hours.

  4. Type of Pet: Pets other than canines are not allowed.

  5. Coexistence: These rules aim to ensure safe and pleasant coexistence; Failure to comply may lead to the suspension of service to owners by decision of the administration.

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